Product Shipping and Delivery

Free delivery for Germany and Austria! All orders of minimum 100 euros (VAT included) are delivered without any cost for orders from Germany and Austria.

Delivery Time. Your order is being packed and shipped from our office in Vienna, Austria. Orders with standard shipping will take approximately 5 to 10 business days to be delivered. However, once your order has been processed, the packages are retrieved by the Austrian Post at 2 pm CET on business days and we are not responsible for any delays in delivery due to the fault of postal services and delivery companies.

What are business days?

Business days are “regular” business operating days, Monday through Friday. Our warehouse does not ship on Saturday and Sunday.

ORDER FULFILLMENT

Orders are processed through our system every business day at 11 AM CET. All orders placed after 11 AM CET will be processed the next business day.

Please allow 1-2 additional business days for your order to be fulfilled and shipped. Payments via SOFORT take up to 3 business days to be processed.

* Please expect longer than normal shipping times during the holiday season.

Business days are Monday through Friday. Business days do not include weekends or national holidays. Please note that all shipping costs are non-refundable.

Failed Delivery. If you do not accept your order upon delivery or fail to supply adequate delivery instructions, we may cancel your order and retain the Products. In such an event, we will refund you the price of the Products but you will still be liable to pay any cost of delivery.

Issues with Delivery. If there is an error or any other issue with the delivery of the Products ordered, you must notify us in writing within 14 days of the delivery date or in case the delivery was not made – 14 days following the estimated delivery date. We will not be liable for any loss or damage if you fail to inform us according to this clause.

Customs Regulations. We do our best to adhere and comply with each country’s customs regulations. At the same time, we do ask you to double-check your country’s import policies before placing an order on the Website. Orders that are seized by your local customs authority for any reason cannot be refunded.

Customs Duties, Taxes, and Ancillary Fees. Most countries charge customs duties (also known as import duties, or import tariffs) to purchases not originating in the destination country. Many countries also charge import or sales taxes on imported goods. Many countries have De Minimis thresholds with respect to the application of customs duties and taxes on goods imported, with duties and taxes being applied only once the De Minimis threshold has been passed. Sometimes, international shipments are opened and inspected by the destination country and inspection fees are levied even if the De Minimis threshold has not been reached. You are responsible for all customs duties, taxes, and ancillary fees arising from importing CuraLin to your country and CuraLife cannot be held responsible for payment. If you refuse payment of these charges and the package is not returned to a CuraLife warehouse, the order cannot be refunded.